FAQs
Here are the questions I’m asked most often about Hughies. If you can’t find what you need, send me a message and I’ll help.
Sizing & Fit
How do I choose the right size?
Measure your dog’s neck with a soft tape measure, or measure a collar that already fits well. Leave enough room to slide two fingers between the tape and the neck. If your dog is between sizes, choose the larger size. You can see all the measurements in the Bandana Size Guide.
What sizes do you offer?
It depends on the style:
- Snap-on: XXS 20.32–27.94 cm · XS 25.4–35.56 cm · S 30.48–40.64 cm · M 35.56–45.72 cm · L 40.64–50.8 cm · XL 45.72–55.88 cm · XXL 50.8–60.96 cm
- Tie-on: XS 17.9–25.4 cm · S 22.8–33.02 cm · M 30.48–43 cm · L 38.1–50.8 cm · XL 48.26–63.5 cm
- Over-collar: collar length XS 30 cm · S 37 cm · M 44 cm · L 56 cm · XL 64 cm. Maximum collar width is 3 cm, 4 cm, 5 cm, 6 cm and 6 cm respectively.
Tie-on bandanas give you the most adjustment. The Bandana Size Guide also shows bandana width, point length and over-collar measurements.
Can I give you my dog’s exact measurement?
Yes, please do. There is a neck-measurement field on the bandana product pages. I make many pieces to order, so having the measurement is genuinely useful.
What if I get the size wrong?
Get in touch and I’ll help. Unpersonalised items can be returned within 14 days, subject to the returns conditions below.
Delivery
Where do you ship?
At the moment, the website is set up for UK delivery only.
How long will my order take?
Every Hughies order is made to order. Bandanas, drool cloths and soft dog bone toys are usually ready to dispatch within 2–5 business days. Handmade leather goods, including collars, are usually ready to dispatch within 5–10 business days. Once dispatched, UK delivery typically takes a further 2–5 business days.
How much is delivery?
Standard UK delivery is £2.99, with free UK delivery on orders over £40.
Do you deliver locally?
I don’t currently offer a separate free local-delivery service. Orders use the standard UK delivery service.
Do you offer tracking?
Yes. Tracking details are sent when your order is dispatched.
My parcel hasn’t arrived — what should I do?
Check the tracking first. If something doesn’t look right, send me your order number and I’ll look into it.
Personalisation
Can I add my dog’s name?
Yes. Embroidered personalisation is £10 and is available on bandanas and soft dog bone toys. You can choose the lettering style and thread colour on the product page.
Can I get it done in person?
Yes. At selected markets I can embroider while you wait.
Does personalisation delay my order?
Personalised orders follow the production lead time shown on the product page.
Can I return a personalised item?
Only if it arrives faulty or incorrect. Once a dog’s name has been stitched on, I can’t resell it, so please double-check the spelling before ordering.
Ordering & Payment
How do I order?
Choose the style and size, add your dog’s neck measurement, add embroidery if you want it, and go through checkout.
What payment methods do you take?
Visa, Mastercard, Maestro, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay. Payments are handled securely through Shopify.
When am I charged?
Payment is taken when you place the order.
Can I change or cancel my order?
Contact me as quickly as you can. If I haven’t started making it, I’ll do my best to amend or cancel it. Once a made-to-order or personalised item is underway, that may not be possible.
Returns & Refunds
What’s your returns policy?
Unused, unpersonalised items can be returned in their original condition and packaging within 14 days of delivery. Personalised items are excluded unless faulty or incorrect.
How do I start a return?
Send me your order number through the contact page and I’ll explain what to do next.
How long do refunds take?
Once the return has been received and checked, the refund is processed back to the original payment method. Your bank or payment provider may then take a few working days to show it.
My item arrived damaged or wrong.
Please send me a photo and your order number so I can put it right.
Our Products
What are your bandanas made from?
I use carefully chosen fabrics, including reclaimed or upcycled material when I find something suitable. The exact fabric varies by design. Every bandana also has a small Hughies label that I make from salvaged sofa leather.
What are your leather accessories made from?
The Couch-to-Collar range uses good-quality leather reclaimed from unwanted sofas. I select the usable sections, prepare them and turn them into collars and waste bag holders in the workshop.
Where are they made?
I make Hughies products in London, either to order or in small batches.
How should I care for my bandana?
Hand wash in cool or warm water, reshape gently and air-dry flat. Do not tumble dry. Keep the iron away from poppers, other hardware and the salvaged leather label. There is more detail in the Bandana Care Guide.
Is a bandana safe for my dog to wear?
Make sure it fits comfortably and that you can slide two fingers between it and your dog’s neck. Do not leave your dog unsupervised while wearing a bandana, and check the fabric and fastenings for wear.
Can colours or size change after washing?
Some fabrics can transfer a little colour or shrink slightly, particularly strongly coloured or reclaimed textiles. Gentle washing and following the care instructions will help.
Find Hughies in Person
Where can I see the products in real life?
I trade at markets and dog events around London. It’s a good chance to see the materials properly, try sizes and, at selected events, have personalisation done while you wait.
How do I know where you’ll be next?
Upcoming dates are shared on the website, Instagram and through the mailing list.
Contact
How do I reach you?
Use the contact page or call +44 7718 885326.
I’m a one-person workshop, so if I’m sewing, making collars or at a market I may not answer immediately, but I’ll reply as soon as I can.
