Frequently Asked Questions
Find answers to your most common questions about our products, shipping, returns, sizing, and more.
Q1: How is shipping cost determined?
A: Shipping is “calculated at checkout” per item/product page.
Q2: Do you ship internationally?
A: Likely yes, but it depends on your country. The site doesn’t clearly limit shipping zones. You’d have to test your address at checkout or consult support.
Q3: What happens if my package is lost or delayed?
A: You should contact customer support with your order number, and they may liaise with the courier.
Q4: Do you offer tracking?
A: Many Shopify stores provide tracking; inquire via your order confirmation or contact support.
Ordering
Q1: How do I place an order?
A: Browse the site by category (e.g. Bandanas, Dog Toys), select your preferred product and variant (size, design, etc.), then add to cart and proceed to checkout.
Q2: Can I personalize or add name embroidery to my items?
A: Yes — name embroidery is offered as an add-on for dog bandanas or toys for an extra cost. (This is mentioned on the home page under “NAME EMBROIDERY Available … for just £8.”)
Q3: What currencies or countries do you ship to?
A: The site is UK-based (prices in GBP) and uses Shopify. It is likely set up to ship internationally, but availability depends on your location. (On product pages, shipping is “calculated at checkout."
Payments
Q1: What payment methods are accepted?
A: The site supports a variety of payment methods: Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Visa. Hughies Dog Accessories
Q2: When is my card charged?
A: Typically your payment is captured at the time of order confirmation or before dispatch. The site does not explicitly state deferred charge timing.
Q1: Under what conditions can I return a product?
A: Usually, products must be unused, in original condition, and within a return period.
Q2: What if my item arrives damaged or incorrect?
A: You can contact us immediately, provide photos, and we will arrange a replacement or refund.
Q1: How can I contact you?
A: Via phone: +44 7718-885326 (UK) Hughies Dog Accessories
Or via their contact form (on the “Contact Us” page) Hughies Dog Accessories
Q2: When is support available?
A: Our support team is available 24/7, to assist you with any queries or issues.
Q3: What information should I include when contacting support?
A: Include your name, email, order number, product in question, photos (if applicable), and a clear description of the issue.
Q1: Can I choose express or expedited shipping?
A: No, If available, this may be selectable during checkout.
Q2: Do you provide free shipping over a certain order value?
A: No
Q3: Can I ship to a PO Box or military address?
A: We don't have any restrictions. Some couriers don’t allow PO boxes; try entering the address at checkout or contact support
Q1: Can I personalize my item (name, initials, etc.)?
A: Yes — Hughie’s offers name embroidery on all dog bandanas and toys. You can choose font and colour, and it costs £8 extra.
Q2: Are there any size or design options when customizing?
A: Yes. For bandanas, customers are encouraged to measure their dog’s neck (leaving space for comfort) and if in between sizes to order up. There is also a field when selecting bandana size to let you specify exact measurements in CM.
